Wilmette Public Schools

Together We Learn & Grow

For all technical support issues with student iPads, including broken screens, lost or stolen iPads, please email help@wilmette39.org. 

Mobile Learning Background

In conjunction with recommendations from the Community Review Committee (CRC), the district adopted five Mobile Learning goals in 2012-13.

iPads were successfully piloted with one "house" of Highcrest sixth grade students in the 2013-14 school year. Reports and communications on the development and progression of mobile learning can be found in the district communications section below.

Before expanding to all 6th and 7th graders in 2014-15, the administration carefully analyzed the options for financing mobile learning; a workable plan had to take into account both the taxpayers who fund the schools and the parents who already pay a number of school-related fees.

When are the iPads distributed? All students new to mobile learning will receive their iPad in class when school has begun. Homeroom teachers will be distributing iPads for all returning students. 

Can we use keyboards with the iPad? We do not issue or sell keyboards. However, students are allowed to bring and use keyboards that do not require the iPad to be removed from the district's assigned iPad case. 

What is AppleCare? AppleCare is coverage for accidental damage to the iPads. AppleCare is included with all district owned iPads. The coverage is for 3 years or 3 incidents, whichever comes first. 
1^st  Incident $50 Paid by parents

2^nd  Incident         $50 Paid by parents

3^rd Incident           $300         Paid by parents

What is the Optional Insurance? If the iPad is lost or stolen, you are financially responsible for the cost of the iPad and accessories. The optional insurance is to help cover the cost of a lost or stolen iPad.  This insurance is optional for all 7th & 8th graders. 

How do I sign-up for the Optional Insurance?
The cost is $40. Payment must be separate from the Instructional Materials Fee and only checks are accepted. 

How do I replace broken accessories? Please email  help@wilmette39.org.  Do not purchase iPad accessories from 3rd party vendors. It may be covered under warranty and may be replaced at no cost to you.

What do I do if my iPad is lost or stolen? If your child's iPad is lost or stolen, you or your child must report it immediately to your building's technology staff. You should also email  help@wilmette39.org. 

How do I replace lost/stolen accessories? Do not purchase replacement accessories for the iPad. All lost accessories should be reported at  help@wilmette39.org and you will be invoiced for a replacement. If the original accessories are not received at the end of the year, you will be invoiced for a replacement. In order to avoid the possibility of paying twice, all replacements should go through our help desk at  help@wilmette39.org.

How do I find school based information? 

Highcrest   http://highcresttech.weebly.com 
 
WJHS  http://wjhs.wilmette39.org/students/handbooks

Can we remove the iPad case? No. The iPad case should remain on the iPad at all times. If you need to remove the cover for any reason, including the need to clean the iPad, please contact a building technician for assistance. This is to avoid damages to the iPad. You will be responsible for the cost of repair if the iPad is not in it’s protective case.

Will I be able to connect to the Internet at home? Parents may allow their child to connect to the Internet at home. Students will be bound by the same policies, procedures, and guidelines from school.

Will I need the Internet to use the device at home? While it may be easier to complete assignments with access to the Internet, students will be able to download most of the information they need onto their device before they go home. In addition, they will be able to upload completed assignments at school prior to the start of the school day.

Will there be filters on the devices? The school's Internet filter works strictly when connecting to the Internet at school. When the iPad accesses the Internet outside of school, content will not be filtered.

What control do I have of the device at home? Parents have the right to make the rules as to when your child can use the device at home.

Can I purchase apps? The district will be purchasing apps on behalf of students. The iPads will all come with a set of Core Apps for each student.

What if I forget to bring my iPad to School? Your teacher can provide you with other tools to use during the school day. However, it is an expectation that you will bring your iPad to school everyday.

Where can I receive technical assistance? Students can stop by their school library before or after school for technical assistance during the year or simply email  help@wilmette39.org and one of our building technicians will reach out to you.

Hours for drop in iPad support:

New hours coming soon!

http://highcresttech.weebly.com/

New hours coming soon!

http://wjhs.wilmette39.org/students/handbooks

OR email iPad support:  help@wilmette39.org

• District 39 Mobile Learning Goals
• Student Computer and Internet Use Agreement

Schoology: 

• Creating a Parent Schoology Account
• Schoology Overview Video
• Schoology Parent Overview Video
• Navigating Schoology as a Parent
• Navigating Schoology as a Parent on a Mobile Device
• Sign-up for Parent Email Updates in Schoology

App Specific: 

• Mail: Organize your email 
• Notability: Organizing Files and Backing Up to Google Drive
• Notability: Overview 
• Notability: Downloading from Schoology & Turning in to Schoology
• myHomework: Overview 
• Pic Collage: Overview 
• Book Creator: Overview 
• Popplet: Overview 

General: 

• iCloud Backup
• Restore an iPad from iCloud Backup
• Organize Apps & Dock 
• Create an Apple ID account for students under 13
• Create an Apple ID account from a computer for 13 yr old + students
• Create an Apple ID account from an iOS Device for 13 yr old + students